FAQs and Resources for Renters

• My property has not received confirmation I’ve completed my deposit.
• Why haven’t I received a deposit request from Whale?
• What payment options are available?
• What if the deposit amount requested is incorrect?
• What if I’m having trouble paying my deposit?
• Can I delegate payment of the deposit to someone else?
• Can I split my deposit with my roommates?
• What happens if my bank transfer is returned?

• How quickly will I receive my deposit after moving out?
• How do I withdraw money from Whale?
• What happens if my application is rejected or I decide not to move forward with the lease?
• What if my lease is canceled?
• What if I move-out mid-lease and want my deposit back?
• What happens when I move out?
• How do I dispute my move-out charges?

• Why is Alpaca Securities showing on my bank statement?
• Will I receive a tax document (1099) for my Whale account?
• What should I do if I suspect unauthorized activity on my account?
• What is Whale’s privacy policy?
• How does Whale benefit me?
• What is Whale?
• How does Whale safeguard my money?
• Where can I find Whale's wire/ACH transfer instructions?
• Can I withdraw the interest earned any time?
• When will I receive my interest earned?

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• Trouble receiving or verifying my verification code
• How do I reset my password?
• How do I change my email or phone number on my account?
• What's required to open a Whale account?
• How do I log in to Whale?
• What if I don’t have an SSN or ITIN number?
• What if I can’t find my SSN card?
• How do I sign up for Whale?