What payment options are available?

Whale accepts the following payment methods: Zelle, Venmo, MoneyGram, Wire Transfer and ACH Transfer.

Step-by-step instructions and transfer details are provided in your Whale portal after you select your preferred payment method as shown below.

Frequently Asked Questions

Can I pay my security deposit in installments?

You can pay in multiple installments using Zelle, Venmo, MoneyGram, or Wire Transfer. Partial payments via ACH Transfer are not supported at this time.

Can I use my Debit Card or Credit Card?

We currently do not accept credit or debit card payments.

Why don't I see my payment has been received?

If you did not include the reference code in your transfer, Whale cannot allocate the funds to your account. Please contact support@gowhale.com and include a picture of your transaction receipt showing the amount sent and transfer reference number so we can track down the funds.

ACH Bank Transfer (via Plaid)

Standard (1-4 business days): $0

ACH Return Fee: $25

You can link your bank account using Plaid to transfer funds directly from your existing bank to Whale.

When possible, before initiating the transfer, Whale will check your account balance to ensure you have sufficient funds to cover the deposit. However, you must keep enough funds available in your account until the transfer completes to avoid the transfer being returned and incurring a $25 fee.

Zelle

Standard (Same Day**): $4.99

Use Zelle to send a deposit payment to Whale. You can check if their bank supports Zelle transfers here.

Unable to add contact: If you receive an error when trying to add Whale as a contact, it's possible your bank will not allow you to use Zelle. Please connect your bank account via Plaid to send an ACH Transfer instead.

Each resident is assigned a unique memo or reference code to ensure payments are properly routed.

MoneyGram*

Standard (Same Day): $0

MoneyGram is a great option if you want to pay your deposit with cash. You can send a MoneyGram to Whale by visiting a MoneyGram location or using their website.

Each resident is assigned a unique biller account number to ensure payments are properly routed.

Wire Transfer*

Standard (1-5 business days): $0

Whale accepts both domestic and international wire transfers.

Although Whale does not charge a fee to receive wire transfers, it’s possible the renter’s bank charges a fee to send the funds or a currency exchange fee if they are not sending USD.

INTERNATIONAL TRANSFER	DOMESTIC TRANSFER
Each resident is assigned a unique memo or reference code to ensure payments are properly routed.	Each resident is assigned a unique memo or reference code to ensure payments are properly routed.

Venmo

Standard (Same Day) 3.5% of transfer amount

You can use your Venmo account to send funds to Whale. Follow the instructions provided to send your security deposit + fee to Whale to complete your deposit requirement.

The fees charged by Whale cover our costs to accept funds as a business on Venmo.

*Your bank or these providers may charge a fee to use this transfer method.

**Transfers are processed same day as long as a valid reference code is included with the transaction.